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  PracticeWorks: PW's Various License Issues
Posted by: Brian on Saturday, March 08, 2008 - 03:08 PM
 
  Miscellaneous PracticeWorks
385 Reads

This article was written in response to the many, many issues PW users have with various license counts that in place in a PW office. It's pretty "down and dirty" - no fluff. If you're getting error messages that refer to "PWSvr", skip straight to the third heading below, "PW License Server."

There are 4 kinds of licenses that every PW user has to deal with if they're on PW version 5.0 or higher (only 2 with version 4.9): The Windows server license count, the Pervasive license count, the PracticeWorks license count, and the PWServer license count.


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  PracticeWorks: Installing From an Exchange Pack
Posted by: Brian on Tuesday, August 28, 2007 - 10:21 PM
 
  Miscellaneous PracticeWorks
920 Reads

Here's the scoop on downloading and installing a Lighthouse Exchange Pack for PracticeWorks

First, you need to know that an "Exchange Pack" is a file that contains some kind of enhancement for PW. To use the contents of the file, you first download and SAVE it to your computer. Then, you use the Expert Exchange - a program that comes with PW - to install the contents of the file into your PW data. How you do the second step is different for different versions of PW, which is the point of this Article - pointing you to the correct Article depending on your version of PW.


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  PracticeWorks: Rx's in Multi-doctor Offices
Posted by: Brian on Wednesday, April 18, 2007 - 11:51 AM
 
  Automation and PracticeScript
143 Reads

If you're printing Rx's from PW, the doctor's name, license number and possibly the DEA number are filled in automatically when the Rx prints, from the employee setup page for the doctor. (Lists _ Employees). But if you have more than one doctor in the practice, you probably want ALL the doctors' names and info to print on the Rx's, just like they probably do on your hand-written Rx pads. Here's how to do that.<

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  PracticeWorks: Bug In PW Causes Expen$ive Data Loss!
Posted by: Brian on Wednesday, April 05, 2006 - 10:27 PM
 
  Care and feeding of the digital office
978 Reads

Warning! Bug In PracticeWorks Causes Lost Data - Big $$$ To Recover!!!

April 3, 2006: Twice in the past 10 days, we've been contacted by PW users who've lost data - their user-defined merge variables - because of a known bug in the program. It exists in every version of PW in use today, from 4.9.042 up to and including the latest release of 6.0. In one case, the office called us, we told them what file they needed to restore from backup, and they fixed their own problem in about 3 minutes, at no cost. In the other case, it took over an hour of their hardware techician's time and over 2 hours of Lighthouse time (all billable) to fix the problem - well over $400. The difference between these offices? One of them had an adquate backup system in place, one of them didn't.

Just last Friday, what started out as a remote to work on some recall issues for an office turned into a near-panic situation for them when they realized they had NO backup of their data (PW, Dexis or ViperSoft) since January 4. They thought they had a good backup, but because no one was verifying it every day, they were wrong.

  • If your backup system consists solely of a tape drive that someone swaps a tape into every day...
  • If someone isn't looking at your backed up data from within PW every day...
  • If you don't have at least 3 "generations" of backup (last night, two nights ago and three nights ago)...
  • If you don't have all of your practice data on some kind of hard drive in a physical location other than your office at all times...

...then you don't have an adequate data backup system, and your practice is at risk of suffering catastrophic loss!!!

Think that's an exaggeration? Your practice IS your data, in a very real sense. Imagine what would happen if you couldn't get to the data in PW - no appointments, no patient names, no ledger history, perhaps no clinical history... How would you recover from that? And at what cost?

This Article describes a backup system that will protect you from every known type of danger to your data and to the smooth operation of your practice. And if you want to be protected by this sytem, but don't want to take the time to set it up yourself, just call us, and we'll do it for you! 888-427-5454, extension 1.


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  PracticeWorks: Installing From an Exchange Pack
Posted by: Brian on Monday, June 13, 2005 - 03:29 PM
 
  Miscellaneous PracticeWorks
1559 Reads

THIS ARTICLE HAS BEEN SUPERSEDED: PLEASE CLICK HERE to see the new version.

A unique feature of PracticeWorks is the support of custom defined Experts: Contact Experts, Analysis Experts, and all the components of the Automation Expert (Notes, Forms, Documents, Messages and the AutoLinks that make them work). A mechanism exists for these user-defined Experts to be packaged into files and sent to other users, where they can easily be installed and put to use immediately. Club Lighthouse has created many of these Exchange Packs, and will continue to create more all the time. This article provides step-by-step instructions for installing these Exchange Packs after you download them from The Club.

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Lighthouse Dental Consulting and its principals are not affiliated with PracticeWorks, Inc. in any way